Posted on: 2020-07-062021-01-02

Job type: Permanent

Sector: Industry and Manufacturing

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Company: One of the leading suppliers of wafer manufacturing equipment and services to the world's semiconductor industry.

Title: Senior Field Service Engineer

Report to: Senior Service Manager
Location: Wuhan, Shanghai

· Technical
  • Responsible for providing quality repair, preventive maintenance service and complete installation and relocation start-up service of complex electromechanical and electronic systems at customer sites.
  • Performs autonomously
  • when analyzing and solving problems, covers a broad range of Lam products to the component level.
  • May co-ordinate work of assigned engineers and assumes accountability for customer satisfaction with service received.
  • Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions as required.
  • Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed system.
  • Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
  • Maintain records and reports as required to properly coordinate activities with peers, supervisors(s) and customers.
  • Perform field modifications and updates as released in Engineering Change Notifications.
  • Maintain records and reports as required to properly coordinate activities with supervisors and customers.
  • May assist Process Engineer with DOE evaluation.
· Leadership
  • Provide technical instruction and leadership on installs, repairs, operations and calibrations.
  • Provide on-site instruction to sub-contractors and customers.
  • Assign tasks to lower level employees to ensure project completion on time
  • Responsible for coordinating application of new procedures.
· Customer Relation
  • Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers.
  • Interface directly with customer at a management and engineer level. Professionally represents the company to the customer.
  • Drive customer meetings.
  • Measure customer trust and drives improvement programs.
  • BS degree in electronics, engineering or other applicable field of study and a minimum of 8 years of work experience or Associates degree with +10 years of relevant experience.
  • Previous experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment adhering to company procedures.
  • Work in constrictive clean room environment, wearing appropriate personal protective safety equipment.
  • Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location.
  • Understand and work from electrical and mechanical schematics and diagrams.
  • Ability to interpret operation manuals to determine root cause of tool failures.
  • Experience in Microsoft Office Suite and data analysis tools.
  • Work independently, cooperatively in a team or with customers completing assignments with minimal supervision and a high degree of accuracy and attention to detail
  • Perform effectively in a demanding environment with changing workloads.
  • Adhere to customer rules and policies regarding worksite behavior and safety.


Yafa Xie
+86 20 6293 1246
Suite 2415-18, South Tower, World Trade Center Complex, 371 - 375 Huanshi Dong Road, Guangzhou, China
510095 Guangzhou
Greater China

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Reference: GC807459

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