Chief Transportation & Logistics-Cantonese Speaker

Grandstand BAU stage:
Develop strategic plan of domestic transport activities (limousine car and coach) to support Grandstand race meeting operation.
The key responsibilities for this stage include:
• Engage regularly with customers and stakeholders to understand their transport needs and shape strategic decisions.
• Develop domestic transport (limousine and coach) model and seek customer/stakeholders’ feedback to optimize the plan to support CRC grandstand operation.
• Implement the plan to fulfil business needs. Monitor and timely review suppliers’ performance, ensure service level agreements and key performance indicators are met, and drive continuous improvement.
You will:
Grandstand Pre-opening stage:
• According to overall central receiving strategy, work with procurement team and different stakeholders to develop and decide reasonable delivery/receiving/installation requirements before tendering/RFQ.
• Actively engage with relevant stakeholders to develop operating equipment receiving strategy and plan, monitor and control receiving progress, report receiving status regularly.
• Effectively manage service provider to facilitate post contract management to ensure that the delivery/installation of operating equipment meets expectations and targets.
• Provide necessary training to service provider in accordance with the club’s policies and SOP as well as related operating model so as to ensure the service provider meet its obligations.
• Monitor contract execution progress on a daily basis since contract are signed. Set KPI for service provider, monitor and timely review its performance, ensure service level agreements (SLAs) and key performance indicators (KPIs) are met, and drive improvement.
• Plan time and resources to ensure that service provider’s manpower is rationally deployed. Build and maintain a co-operative and trusted working relationship with internal and external stakeholders to operate the Club’s centralized receiving model.
• Handle on-going issue and change management. Proactively develop contingency plan to manage any unexpected accidents during post contract management and central receiving.
• Make preparation for Grandstand BAU operation, actively engage with relevant stakeholders to develop domestic transportation (limousine and coach/shuttle service) operation model and SLA as well as SOP. Prepare transport (limousine and coach/shuttle service) budget plan and SOW to work with procurement to identify the best fit transport service provider.
Grandstand BAU stage:
• Engage regularly with customers and stakeholders to understand their needs and shape strategic decisions. Anticipate and respond to customer needs in a timely manner, establish trust and build relationships.
• Develop domestic transport (limousine and coach/shuttle service) model and seek customer/stakeholders’ feedback to optimize the plan to support CRC grandstand operation. Prepare budget plan in accordance with domestic transport (limousine and coach/shuttle service) model and service requirements.
• In terms of safety, service, quality, cost, customer centricity and experience, engage with procurement team to select the best fit transport service provider to fulfil business needs. Ensure all people management and health and safety procedures are adhered to and adopt a proactive approach to ensure a safe productive work environment.
• Apply key performance indicators to drive and quantify cost optimization while maintaining high internal customer quality and service levels. Drive continuous performance improvement and deploy continuous improvement methodology in key areas of service.
• Establish transport (coach/shuttle and limousine) service Standard Operation Procedures and handbook for drivers and coordinators, detailing operating procedures and defining of roles and responsibilities. Measure and monitor service and satisfaction levels, align interdepartmental goals and actions with customer needs to ensure well-pleasing service delivery.
• Establish transport (coach/shuttle and limousine) service Standard Operation Procedures and handbook for drivers and coordinators, detailing operating procedures
and defining of roles and responsibilities. Measure and monitor service and satisfaction levels, align interdepartmental goals and actions with customer needs to ensure well-pleasing service delivery.
• Establish transport (coach/shuttle and limousine) service Standard Operation Procedures and handbook for drivers and coordinators, detailing operating procedures and defining of roles and responsibilities. Measure and monitor service and satisfaction levels, align interdepartmental goals and actions with customer needs to ensure well-pleasing service delivery.
• Ensure the team and the operations are complying with Standard Operation Procedures. Ensure compliance of overall transport operation (coach/shuttle and limousine service). Build and maintain working relationships with internal and external stakeholders to operate the Club’s fulfilment model.
• Support the CRC to obtain the necessary licenses and permits in relating to domestic coach/shuttle and limousine service.
• Other tasks assigned by the superior.
Ideal qualification / experience:
• A degree preferably in transport logistics, business administration or related disciplines
• At least 10 years of working experience preferable at guest/passenger transport (coach/shuttle and limousine) service management, customer service or similar industry
• Proven work experience as a manager of guest/passenger transport (coach/shuttle and limousine) service and supplier management or relevant role.
• Familiar with industry and market trend of transport (coach/shuttle and limousine) services for all kinds of large-scale exhibitions or expositions or other events like Canton Fair.
• Hands on experience in customer service and handling emergency
• Have strong commercial and customer centricity awareness
• Excellent interpersonal and communication skill and strong sense of customer services; Good planning and organizing skill; Coordination skill; Analysis and problem-solving skills; Strong suppler management skill, Contingency management skill;
• Strong quick learning ability and adaptability, strong ability to work under pressure.
• Team player, being pro-active, structured and organized, paying attention to details
• Open to changes, and self-motivated in a fast-paced environment
• Knowledge on safety compliance requirements related to transportation
• Good skills in MS office software
• TEM-8 is preferred