Customer Relationship Manager
Posted on: 27/04/2026
Shanghai East China
Permanent
FMCG
This person is mainly taking care of below responsibilities:
- Deal with consumer escalation complaints and feedback the potential risks arising from relevant consumer escalation complaints to the consumer relationship manager;
- Collate and analyse all-channel consumer complaint data, analyze the trend and potential problems of complaint data in combination with marketing / sales / authority, and output valuable information and improvement suggestions to cross departments;
- Assist consumer relationship management, provide Careline / sales / partner complaint handling related training.
- Optimize and improve the consumer complaint handling process.
- Review the company's external publicity materials (POSM), and output relevant risk assessment and modification opinion
- Bachelor degree with more than 5-8 years B2C industry experience.
- Rich experience in dealing with customer relationship and social crisis related incident
- Strong communication skill with sharp logical thinking