Logistic Station Controller/Manager - World Influencing Chinese Logistic Company (GMV Over Billions)
Posted on: 09/12/2024
Shenzhen
Permanent
Transport
Key Responsibilities
- Procure the most effective option based on rates, transit time, customers’ requirements, etc.- Develop unique solutions to achieve maximum efficiency (e.g. transshipments, etc.).
- Act as Control Tower for the region.
Team Leadership
- Oversee and mentor the airfreight customer service team, providing guidance and support to ensure high performance.- Foster a positive work environment that encourages collaboration and professional growth.
Customer Relationship Management
- Develop and maintain strong relationships with key clients, ensuring their needs are met and expectations exceeded.- Address customer inquiries and issues promptly and effectively, ensuring high levels of satisfaction.
Operational Coordination
- Collaborate with operations, sales, and logistics teams to ensure seamless shipment processes and timely delivery of services.- Monitor airfreight shipments and coordinate with carriers to resolve any issues that may arise.
Process Improvement
- Identify opportunities for process improvements and implement best practices to enhance customer service and operational efficiency.- Analyze customer feedback and performance metrics to develop strategies for service enhancement.
Training and Development
- Provide training and ongoing support to team members on airfreight procedures, customer service excellence, and industry regulations.Reporting and Analysis
- Prepare regular reports on team performance, customer satisfaction, and operational metrics for senior management.- Utilize data to drive decision-making and improve service delivery.
Qualifications
- Bachelor’s degree in Logistics, Business Administration, or a related field preferred.- Minimum of 5 years of experience in airfreight customer service or freight forwarding.
- Strong knowledge of airfreight regulations, tariffs, and shipping procedures.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members.
- Proven leadership and team management experience.
- Proficient in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.
- Ability to thrive in a fast-paced, dynamic environment.
Job Location in Thailand, Cambodia, Singapore, Vietnam, Indonesia