retail operations manager

1. Work with Retail and Wholesale operation/sales team to support their sales target achievement and business needs.

2. Execute a Centre of Excellence working group, incl. Own-Retail and Wholesale, incorporating key Office and Regional Management stakeholders, with the aim of troubleshooting and evolving operational processes, digitalizing where possible

3. Translate Retail strategies into retail initiatives, monitor retail initiatives to deliver on intended results (drives retail productivity and profitability improvement, customer service excellence, equity and revenue growth from Retail Operations )

4. Plan and lead cross functional projects or initiatives based on brand direction and annual business priorities.

5. Support the training and coaching of the store team and develop additional programs/tools as needed to improve the retail team capabilities.

6. The key contact window for the retail stores, building a bridge for the store to feedback issues and seek for support.