Logistic Station Controller/Manager - World Influencing Chinese Logistic Company (GMV Over Billions)

Key Responsibilities

 - Procure the most effective option based on rates, transit time, customers’ requirements, etc.
 - Develop unique solutions to achieve maximum efficiency (e.g. transshipments, etc.).
 - Act as Control Tower for the region.
 

Team Leadership

  - Oversee and mentor the airfreight customer service team, providing guidance and support to ensure high performance.
  - Foster a positive work environment that encourages collaboration and professional growth.
 

Customer Relationship Management

  - Develop and maintain strong relationships with key clients, ensuring their needs are met and expectations exceeded.
  - Address customer inquiries and issues promptly and effectively, ensuring high levels of satisfaction.
 

Operational Coordination

  - Collaborate with operations, sales, and logistics teams to ensure seamless shipment processes and timely delivery of services.
  - Monitor airfreight shipments and coordinate with carriers to resolve any issues that may arise.
 

Process Improvement

  - Identify opportunities for process improvements and implement best practices to enhance customer service and operational efficiency.
  - Analyze customer feedback and performance metrics to develop strategies for service enhancement.
 

Training and Development

  - Provide training and ongoing support to team members on airfreight procedures, customer service excellence, and industry regulations.
 

Reporting and Analysis

  - Prepare regular reports on team performance, customer satisfaction, and operational metrics for senior management.
  - Utilize data to drive decision-making and improve service delivery.
 

Qualifications

- Bachelor’s degree in Logistics, Business Administration, or a related field preferred.
- Minimum of 5 years of experience in airfreight customer service or freight forwarding.
- Strong knowledge of airfreight regulations, tariffs, and shipping procedures.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members.
- Proven leadership and team management experience.
- Proficient in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.
- Ability to thrive in a fast-paced, dynamic environment.

Job Location in Thailand, Cambodia, Singapore, Vietnam, Indonesia