Senior Fraud Manager-Wholesale Banking

The role holder is responsible for working with the local and regional Line of Business, Global Fraud Risk Management (for advisory and alignment) and ASP WPB (who owns most of the shared controls) to ensure these controls operate in synchronicity to deliver the level of fraud mitigation, customer experience and operational cost determined by the risk owner.

The role holder is responsible for locally driving the ASP fraud strategy for the effective operation of fraud controls in relation to Data, Analytics, Systems, IT, Investigations and Operations. The role is responsible for the setting and monitoring of performance levels of these controls. The role conducts oversight and collective delivery of controls to achieve effective management of fraud risk on behalf of Risk Owners. The role is responsible for the provision of 1LOD control performance MI to inform Risk Owner decision and Risk Steward oversight.

Impact on the Business
• Locally deploy the Global and ASP Fraud Strategy for the operation of in scope fraud controls to deliver risk owner objectives.
• Locally deploy the globally and regionally defined processes and procedures that ensure the effective execution of fraud controls.
• Orchestrate the synchronised operation of in scope controls, setting and monitoring performance levels, challenging effectiveness and driving control owners to innovate and improve their controls.
• Support the Head of Fraud, ASP WSBin being the contact point for ASP WSB relied-upon fraud controls (whether or not it is ASP WSB owned or not), providing stakeholders with advice on the prioritisation of fraud controls as well as an escalation route for ineffective operation.
• Ensure the effectiveness of in scope controls through the critical assessment of clear and concise management information on the performance of their controls provided by control operators.

Customers / Stakeholders
• Advising control operators on prioritisation of potentially divergent and conflicting requirements from a broad range of stakeholders in a BAU context.
• Responsible to ASP WSB for the co-ordination of the controls which deliver the level of fraud mitigation, customer experience and operational cost determined by the risk owner.
• Identify new or enhanced requirements for fraud mitigation controls, working with key stakeholders such as ASP Fraud Analytics, ASP Fraud Change and transformation to influence change initiatives that improve the fraud control environment for ASP WSB.
• Develop, strengthen and leverage external relationships with key public and private sector partners and peers in connection with fraud controls
• Provide global SME advice and guidance on the application of new fraud controls or adjustment of existing fraud controls.
工作要求
Experience
• The job holder is required to have experience in working with controls that manage fraud risk.
• Track record in influencing, in particular the application of this skill in areas outside their direct span of control.
• Experience working for or with one or more lines of business including GPB is desirable but not essential.
• A background or understanding of operational risk is also desireable.

Skills
• Influencing skills, including the ability to commuincate on a diverse range of topics to mutliple stakeholders.
• Ability to articulate complex and sensitive information and situations in meaningful and easily understood terms.
• Confident to challenge when dealing with senior stakeholders.
• Able to influence change without direct responsibility for resources or budget.
• Ability to prioritize conflicting demands and problem solve in a dynamic environment.
• Experience of leading a team that delivers results aligned to long term business goals.
• Able to identify where process changes will improve operational efficiency.