Senior Operational Research Scientist-Banking

Role Purpose: Operations research scientists are problem-solvers who use advanced techniques, such as optimization, data mining, statistical analysis and mathematical modelling, to develop solutions that help wholesale client service to improve business and service performance. The role will develop data insights, analytical models to  drive scientific decision making and problem resolutions including but not limited to operational planning, service and operational efficiency, customer experience improvement etc.

Key Responsibilities

Ø  Lead collecting and analyzing operational data to assess the performance of various aspects of wholesale services and develop analytical models to support planning and management decisions.

Ø  Develop demand and capacity planning model for service journeys for business management and planning

Ø  Provide analytical insights on service and operational outcomes according to various organizational constraints and data inputs for greater customer transparency

Ø  Lead the development of simulation models and tools to resolve complex business problems including but not limited to service and operational performance management, process simplification, organizational efficiency improvement and customer experience optimization, control effectiveness etc.

Ø  Conduct relevant research and investigation on new technique in data analytics, AI and operations research and management domains

Qualifications:

Ø  Degree holder in Operations Research, Mathematics, Computer Science, Statistics, Management Science or other related discipline with a minimum of 5 years’ experience. PhD or Masters degree is preferred.

Ø  Strong quantitative and analytical skills with good writing, presentation and interpersonal skills

Ø  Good knowledge in operations research techniques and domain applications including but not limited to linear programming, constraint programming, game theory etc.

Ø  Experience and knowledge in simulation tools and proficient in programming languages (e.g. Python) would be an advantage

Ø  Experienced in data analytics, AI including Generative AI/large language models

Ø  Knowledge of business, service and/or operation performance management in wholesale bank

Ø  Management skills to coach and oversee junior analysts