Global Laboratory Operations Director

Responsibilities

1. Own global P&L, translate HQ strategy into annual business plans, capacity models, budgets and KPIs, covering revenue, gross margin, delivery efficiency, customer satisfaction and lab resource utilization.
2. Lead strategic capability development for E&E (Safety, Performance, EMC) and Hardgoods & Consumer Goods portfolio, including textile & apparel, toys, furniture, kitchenware and small home appliances. Possess solid knowledge of IEC, EN, BS, UL, CSA, GB, EU and US regulatory frameworks. Oversee new project rollouts, test methodology innovation and custom non-standard testing solutions.
3. Build up global technical escalation mechanism to resolve complex technical disputes, standard interpretation discrepancies and abnormal test results, ensuring consistent technical judgement and data integrity across global sites.
4. Keep track of global regulatory and standard updates; drive timely technical upgrades, equipment refresh, staff training and test method revision to sustain regulatory compliance and secure business continuity.
5. Take end-to-end ownership of maintaining and expanding CNAS, CMA, ILAC, EU-recognized and other accreditations for all lab sites, including surveillance audits, reassessments, scope expansion and accreditation change management.
6. Strategically plan global manpower layout, talent recruitment, leadership succession pipeline, performance management, compensation and promotion framework, to cultivate a stable, professional and cross-cultural global team.
7. Collaborate closely with sales, marketing and commercial teams, deliver technical consultation, customized testing schemes and regulatory advisory for key global accounts and flagship projects, to accelerate market expansion and enhance customer retention.
8. Oversee annual budgeting and dynamic cost control for all laboratories; manage OpEx including manpower, procurement, consumables, equipment maintenance and business travel, to optimize cost structure and lift overall profitability.

Qualifications

1. Bachelor’s degree or above (Master preferred) in Electrical & Electronic Engineering, Measurement & Control, Industrial Engineering, Materials / Chemistry, Quality Management, International Trade or related disciplines.
2. Minimum 10 years working experience in foreign-owned third-party TIC industry, with at least 5 years of senior cross-regional / global laboratory management experience, familiar with multinational TIC operation and governance models. Equipped with excellent cross-cultural communication, negotiation and stakeholder management capabilities, able to efficiently align global, regional and local teams to unify business goals and drive collaborative delivery.
3. Hands-on expertise in E&E (Safety, Performance, EMC) and Hardgoods / Consumer Goods testing (textile & apparel, toys, furniture, kitchenware, small home appliances). Multi-site management experience across APAC and Europe is highly preferred. Possess strong strategic thinking and precise execution ability, capable of balancing business growth, technical quality control and risk management in complex global business scenarios.
4. In-depth mastery of ISO 17025 standard, with practical experience on CNAS, CMA, ILAC and European accreditation matters, including system setup, scope expansion, audit coordination and compliance governance. Have outstanding problem-solving and decision-making skills, able to respond efficiently to changing regulatory rules and market demands under high-pressure working scenarios.
5. Proficient with IEC, EN, UL, CSA, GB and other major global standards as well as cross-border certification workflows; capable of solving complicated cross-region technical and compliance challenges. Own strong team leadership and talent cultivation ability, good at team motivation, internal conflict mediation and building international professional talent echelon.
6. Customer-centric mindset with sharp market insight, able to accurately capture core demands and pain points of global brand clients, and convert customer requirements into mature, market-competitive technical and commercial solutions to boost long-term customer partnership and business growth.